Refund Policy

Last updated: August 2026

We want you to be happy with your purchase. Here's how refunds work.

Digital pattern purchases

Refunds are available on request if:

· You request the refund within 7 days of your purchase, AND
· You have not downloaded any pattern from the library associated with your order.

Once a pattern has been downloaded, or once 7 days have passed since purchase, digital goods are considered delivered and all sales are final.

Subscription or recurring charges

If your order included a recurring subscription, you may cancel at any time via /manage-subscription, by email, or by phone. There is no cancellation fee.

Refunds on the most recent recurring charge are available if requested within 7 days of that charge. Requests on charges older than 7 days are reviewed on a case-by-case basis and are not guaranteed. Full subscription terms are provided in your Subscription Agreement at the time of enrollment.

Defective content: if you encounter a broken download, a missing page, or a pattern that doesn't match its description, contact us and we will fix it or send an alternative — regardless of the refund window above.

How to request a refund

Email support@wemakepatterns.co from the address you used at checkout. Include your order number if you have it. We usually respond within 24 hours.

Approved refunds are processed to the original payment method within 5–10 business days.

Before contacting your bank

Please contact us first. Almost every issue we can resolve within 24 hours. Chargebacks cost us both time and money, and we would much rather solve things together.

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